LSA Partners
LSA Partners
"Only 62% of surveyed professionals are satisfied with the quality of training their organization has provided them."
 
HR Solutions National Normative Database (2.2 million employees from 2100 organizations) as reported in HR Magazine, April 2009
"Only 62% of surveyed professionals are satisfied with the quality of training their organization has provided them."
 
HR Solutions National Normative Database (2.2 million employees from 2100 organizations) as reported in HR Magazine, April 2009

 
.: Home » Workforce Excellence » Customer Loyalty & Growth » Operational Efficiency » Training & Skill Development

Training and Skill Development

We offer customized training, one-on-one coaching, and comprehensive skill development presentations and workshops specifically designed to meet your organization’s needs. We offer training and skill development on a variety of topics to address workforce development, delivery of exceptional service, and operational needs.

  • Myers-Briggs Type Indicator® (MBTI®)
    As qualified administrators of the MBTI®, LSA PartnersSM can facilitate an interactive group workshop or use the instrument as a developmental tool in one-on-one coaching. Based on the work of Carl Jung, the MBTI® instrument has been used for over 50 years around the world in understanding individual differences and uncovering new ways to work and interact with others. More than 2 million assessments have been administered to date—including employees of many Fortune 500 companies. Jung’s premise was that everyone has innate preferences comprising his or her personality type that determine what situations energize them, how they process data, make decisions, and interact with the outside world. By understanding the dynamics of one’s own personality type, individuals can leverage their strengths, overcome their challenges, minimize conflict, and optimize their performance.
     
  • The Leadership Challenge® Workshop
    A unique, intensive, and highly interactive workshop that is based on the premise that leadership is personal, not positional, and anyone can demonstrate leadership. The program has served as a catalyst for profound leadership transformations in organizations of all sizes and in all industries. Backed by 25 years of original research and data from over 3 million leaders, The Leadership Challenge® is a development program created by bestselling authors Jim Kouzes and Barry Posner that approaches leadership as a measurable, learnable, and teachable set of behaviors. The Leadership Challenge® is about how true leaders engage and mobilize others to want to achieve extraordinary outcomes. We will explore the five key practices exceptional leaders use to transform values into actions, visions into realities, obstacles into innovations, and risks into rewards. Participants will discover how to turn challenging opportunities into remarkable successes and measurable impact.
     
  • Skill Development Presentations and Workshops
    Choose from our most requested topics below:
    • The Art of Negotiation
    • Change Management
    • Coaching and Counseling for Performance
    • Conflict Management and Resolution
    • Consultative Sales
    • Creating STAR Performers within a Culture-by-Design
    • Creative Innovation
    • Critical Thinking Skills
    • Customer Service from the HEART
    • Dealing with Difficult People
    • Decision Making and Problem Solving
    • Effective Communication
    • Efficient and Effective Meetings
    • Enhancing Your Professional Image 
    • Hiring Right Fit Talent
    • Leading a Multi-generational Workforce
    • Powerful Presentations
    • Retail Merchandising Magic
    • Serving a Multi-generational Customer Base
    • Strategic Thinking Skills
    • Time Management and Organizational Effectiveness
    • Transitioning from Supply Chain to Value Chain
    • Transitioning from Tactical to Strategic Management
    • The VOICE© of Leadership
    • Working in a Multi-generational Workforce
       
  • Custom Training and Skill Development
    In addition to the above mentioned topics, we can create and deliver a customized training and skill development experience based on your needs and objectives. We can develop and refine skill sets from entry to executive level in a wide variety of training settings. We are happy to work with you to identify the best combination of training elements to meet your needs.

LSA PartnersSM is a management and strategy consulting company that specializes in custom solutions for business adaptability, resiliency, peak performance, and growth. Discover how we can help you succeed in business.  Call (407) 497-0075 today!

 
.: Home » Workforce Excellence » Customer Loyalty & Growth » Operational Efficiency » Training & Skill Development

Training and Skill Development

We offer customized training, one-on-one coaching, and comprehensive skill development presentations and workshops specifically designed to meet your organization’s needs. We offer training and skill development on a variety of topics to address workforce development, delivery of exceptional service, and operational needs.

  • Myers-Briggs Type Indicator® (MBTI®)
    As qualified administrators of the MBTI®, LSA PartnersSM can facilitate an interactive group workshop or use the instrument as a developmental tool in one-on-one coaching. Based on the work of Carl Jung, the MBTI® instrument has been used for over 50 years around the world in understanding individual differences and uncovering new ways to work and interact with others. More than 2 million assessments have been administered to date—including employees of many Fortune 500 companies. Jung’s premise was that everyone has innate preferences comprising his or her personality type that determine what situations energize them, how they process data, make decisions, and interact with the outside world. By understanding the dynamics of one’s own personality type, individuals can leverage their strengths, overcome their challenges, minimize conflict, and optimize their performance.
     
  • The Leadership Challenge® Workshop
    A unique, intensive, and highly interactive workshop that is based on the premise that leadership is personal, not positional, and anyone can demonstrate leadership. The program has served as a catalyst for profound leadership transformations in organizations of all sizes and in all industries. Backed by 25 years of original research and data from over 3 million leaders, The Leadership Challenge® is a development program created by bestselling authors Jim Kouzes and Barry Posner that approaches leadership as a measurable, learnable, and teachable set of behaviors. The Leadership Challenge® is about how true leaders engage and mobilize others to want to achieve extraordinary outcomes. We will explore the five key practices exceptional leaders use to transform values into actions, visions into realities, obstacles into innovations, and risks into rewards. Participants will discover how to turn challenging opportunities into remarkable successes and measurable impact.
     
  • Skill Development Presentations and Workshops
    Choose from our most requested topics below:
    • The Art of Negotiation
    • Change Management
    • Coaching and Counseling for Performance
    • Conflict Management and Resolution
    • Consultative Sales
    • Creating STAR Performers within a Culture-by-Design
    • Creative Innovation
    • Critical Thinking Skills
    • Customer Service from the HEART
    • Dealing with Difficult People
    • Decision Making and Problem Solving
    • Effective Communication
    • Efficient and Effective Meetings
    • Enhancing Your Professional Image 
    • Hiring Right Fit Talent
    • Leading a Multi-generational Workforce
    • Powerful Presentations
    • Retail Merchandising Magic
    • Serving a Multi-generational Customer Base
    • Strategic Thinking Skills
    • Time Management and Organizational Effectiveness
    • Transitioning from Supply Chain to Value Chain
    • Transitioning from Tactical to Strategic Management
    • The VOICE© of Leadership
    • Working in a Multi-generational Workforce
       
  • Custom Training and Skill Development
    In addition to the above mentioned topics, we can create and deliver a customized training and skill development experience based on your needs and objectives. We can develop and refine skill sets from entry to executive level in a wide variety of training settings. We are happy to work with you to identify the best combination of training elements to meet your needs.

LSA PartnersSM is a management and strategy consulting company that specializes in custom solutions for business adaptability, resiliency, peak performance, and growth. Discover how we can help you succeed in business.  Call (407) 497-0075 today!


Talent Management for the 21st Century:
Recruiting and Hiring the Best Talent for Your Organization
Talent Management for the 21st Century:
Recruiting and Hiring the Best Talent for Your Organization

Isle Pompano Park Casino and Racing located in Pompano, Florida had a unique challenge. They were poised to open a new casino with upscale restaurants and entertainment areas in addition to the harness race track that had been in operation for over 30 years. The corporate culture of the existing race track business reflected a tradition of business processes and team member (employee) behaviors that dated back to the 1960s. Casino competition in the area was strong and well established. Executives and owners of the race track wanted to ensure that the new business at Isle Pompano Park Casino and Racing reflected a synergistic culture that leveraged the race track’s popularity and would be known for delivering world-class service, making them the leisure entertainment venue of choice for South Florida.

The executives and owners of the new casino and race track determined that LSA PartnersSM, with their combined 45+ years of Disney experience, were the best fit to help them achieve their goals. LSA PartnersSM was engaged to collaborate with the leadership, training and HR team to create a culture of service that reflected the Disney method of operation. LSA PartnersSM assisted in the development of the cultural tools that would be the foundation for the world-class service culture:  Service Theme, Service Standards, and the Non-negotiable service guidelines.

The end result was the design and delivery of world-class service training customized for the unique challenges and culture of Isle Pompano Park Casino and Racing. Titled “Wow! Service”, over 25 training sessions were delivered on-site by the LSA PartnersSM facilitators. The casino opened to rave reviews with guests consistently rating in the 90 percentile the service delivered by the team members as “Excellent.”

Isle Pompano Park Casino and Racing located in Pompano, Florida had a unique challenge. They were poised to open a new casino with upscale restaurants and entertainment areas in addition to the harness race track that had been in operation for over 30 years. The corporate culture of the existing race track business reflected a tradition of business processes and team member (employee) behaviors that dated back to the 1960s. Casino competition in the area was strong and well established. Executives and owners of the race track wanted to ensure that the new business at Isle Pompano Park Casino and Racing reflected a synergistic culture that leveraged the race track’s popularity and would be known for delivering world-class service, making them the leisure entertainment venue of choice for South Florida.

The executives and owners of the new casino and race track determined that LSA PartnersSM, with their combined 45+ years of Disney experience, were the best fit to help them achieve their goals. LSA PartnersSM was engaged to collaborate with the leadership, training and HR team to create a culture of service that reflected the Disney method of operation. LSA PartnersSM assisted in the development of the cultural tools that would be the foundation for the world-class service culture:  Service Theme, Service Standards, and the Non-negotiable service guidelines.

The end result was the design and delivery of world-class service training customized for the unique challenges and culture of Isle Pompano Park Casino and Racing. Titled “Wow! Service”, over 25 training sessions were delivered on-site by the LSA PartnersSM facilitators. The casino opened to rave reviews with guests consistently rating in the 90 percentile the service delivered by the team members as “Excellent.”